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Getting clear…on Auto-Deliveries

With the “flurry” of changes over the past few weeks pertaining to purchases at TripleClicks—specifically: Auto-Delivery orders (previously Standing Orders) and the new Booster Club and Booster Club Qualified (BCQ) term replacing the previous SOQ term, we thought it would be a good idea to clarify the rules for Auto-Deliveries.

What has changed:

  1. To receive the Auto-Delivery discounted price of any item, you need to order the item for immediate processing AND set it up for Auto-Delivery for subsequent months.  That’s it.  There is no tie-in with the Booster Club or anything else.  If you want the Auto-Delivery discount, you need to set it up for automatic monthly delivery (and place an order for a “now” delivery).
  2. Accepted payment methods for Auto-Delivery orders are limited to Credit Card, Debit Card, PayPal, SFI Account funds, and TCurrency. Note: On orders using TCurrency, we are using a “3 strikes and you’re out” policy.  That is, if you set up an Auto-Delivery using TCurrency as the payment method and you fail to have enough funds in your TCurrency account when we attempt to process your Auto-Delivery, upon the third instance of this you will no longer be allowed to use TCurrency for Auto-Delivery orders.  So be sure to always make sure your TCurrency account is properly funded!

Payment by cash


To set up a new Auto-Delivery:

  1. Go to TripleClicks and locate the product you want and that you want to have automatically delivered each month.  You will need to be on the item’s Product Details page.
  2. Click the “Add to cart” button.
  3. Choose the quantity of the item you wish to receive.
  4. Check the box to confirm you want Auto-Delivery.
  5. Click the “Create Auto-Delivery” button.
  6. Click the “Check Out Now” button.
  7. Enter your shipping and billing address information (if needed).
  8. Click the “Continue Checkout” button at the bottom of the page to proceed.
  9. Choose your payment method (For Auto-Deliveries, accepted payment methods are credit card, debit card, PayPal, SFI Account funds, or TCurrency).
  10. Review the Auto-Delivery terms/agreement.
  11. Submit your order.
  12. We will now initiate the process of delivery of your chosen item immediately.  Then, starting next month, on the date you’ve chosen, we will automatically charge you for and deliver the item again, and for each subsequent month until at which time you cancel your Auto-Delivery.

To EDIT an Auto-Delivery (delivery date, quantity, etc.):

  1. Go to the Auto-Delivery Manager from the Member Center at TripleClicks.
  2. Click the “Edit or cancel one or more Auto-Delivery orders” link at the top of the page.
  3. To adjust the quantity of an item, see the Quantity column beside the item’s name. Enter the quantity desired and click the “Update” button.
  4. To adjust payment method, backup payment method, billing address, shipping address, shipping method, or processing date, refer to the Order Summary section.
  5. Click the “Submit” button at the bottom of the page to confirm your changes.
  6. Your change(s) has now been saved and will take effect the next time your Auto-Delivery is processed.

To CANCEL an Auto-Delivery:

  1. Go to the Auto-Delivery Manager from the Member Center at TripleClicks.
  2. Click the “Edit or cancel one or more Auto-Delivery orders” link at the top of the page.
  3. Click the “Remove” button under the item you wish to cancel.
  4. Click the “Submit” button at the bottom of the page to confirm.
  5. Auto-Delivery for this item has now been cancelled.  You will no longer receive or be charged automatically for this item.

QUICK ORDERS

Shopping Cart

One more thing…

If you ever want to have your Auto-Delivery processed NOW (instead of waiting for your normal processing date)…OR…if you want to have your Auto-Delivery processed multiple times in the same month (because, for example, you need to replenish your stock of TCredits or need a quick infusion of VersaPoints), you can!  Just click the green “Quick Order” button at the bottom of the Auto-Delivery Manager page. Note: For the following month, your Auto-Delivery will be processed as usual on your normal processing date.


Icons of people with speech bubbles..Head over to the FORUM–to the SFI NEWS DISCUSSIONS section–to discuss this announcement with your fellow SFI’ers now.

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